Purchase and Refund Policy

Last Updated: January 1, 2025
Effective Date: Immediate upon account creation or subscription purchase.

Merchant of Record Notice: Our order process and billing are conducted by our online reseller and Merchant of Record, Paddle.com Market Ltd (or its affiliates, "Paddle"). Paddle handles payment processing, customer billing inquiries, invoicing, and refund requests in accordance with these Terms and Paddle’s Buyer Terms and Conditions.

1. Nature of the Service (Digital SaaS)

Viaminder (accessible at viaminder.com) is an automated, cloud-hosted Software-as-a-Service (SaaS) platform specializing in scheduled task reminders, deadline management, team notifications, and calendar monitoring.

All services provided by Viaminder are 100% digital and intangible. No physical goods or tangible media are shipped or delivered. Access to digital software features, server computational resources, database allocations, and automated email/notification pipelines is provisioned instantaneously upon successful payment processing.

2. Immediate Performance & Statutory Right of Withdrawal Waiver

In accordance with European Union Directive 2011/83/EU (Consumer Rights Directive), UK Consumer Contracts Regulations, and equivalent international consumer protection frameworks:

By completing a purchase or activating a paid subscription on Viaminder, you expressly request, consent, and agree to the immediate commencement, performance, and digital delivery of the service.
You expressly acknowledge and agree that you lose and forfeit your statutory 14-day right of withdrawal (cooling-off period) the moment access to the paid digital service, features, or dashboard is provisioned.

3. Strict "No-Refund" Policy (All Sales Are Final)

Due to the instant provision of digital services, continuous allocation of server infrastructure, and third-party delivery dispatch costs:

All purchases, one-time fees, and recurring subscription payments are strictly non-refundable and non-creditable.
We do not offer partial refunds, pro-rated credits, or cash returns for unused reminder quotas, forgotten subscriptions, unused accounts, or account deletions initiated during an active billing cycle.
Dissatisfaction with the service, lack of use, change of mind, or failure to cancel an upcoming renewal prior to the billing date does not constitute grounds for a refund.

4. Subscription Term, Manual Renewal & Data Deletion Policy

Viaminder operates on a prepaid, fixed-term digital access model. We prioritize customer transparency and do not engage in unannounced automatic recurring charges on your payment method:

Fixed-Term Prepaid Access: When you purchase a subscription plan, you receive full access to the platform for the duration of the selected billing period. Your payment method will not be automatically debited upon plan conclusion unless you deliberately authorize a new payment.
Advance Expiration Reminders: Prior to the expiration of your active subscription period (within our system's scheduled notification window), our automated system will deliver a renewal reminder notification to your registered email address with instructions on how to manually renew your service.
Expiration Notification: On the day your subscription term expires, you will receive an automated expiration notice. Platform features and reminder dispatches will be suspended until a renewal payment is completed.
Grace Retention Window: Following your subscription expiration, we provide a temporary data retention window as defined in platform policies. During this grace window, your scheduled tasks, team configurations, and account data remain securely held in our database, allowing you to restore full service by completing a renewal.
Permanent & Irreversible Data Deletion: If you do not renew your subscription within the platform's designated grace period following expiration, our automated system executes a permanent hard deletion. All associated tasks, reminder timelines, employee profiles, and history will be permanently and irreversibly destroyed. Viaminder bears no liability for data purged after this retention window expires.
Customer Account Preservation: While task and workspace data are permanently erased after the grace period, the customer owner profile is retained, permitting you to log in at any future time to initiate a fresh subscription workspace.

5. Chargebacks, Disputes & Fraud Prevention

We are committed to resolving any legitimate billing questions amicably. You agree to contact Viaminder support ([email protected]) and Paddle customer support before initiating a chargeback, claim, or payment dispute with your bank, credit card issuer, or payment provider.

Initiating an unjustified or fraudulent chargeback constitutes a material breach of these terms. In the event of an unauthorized dispute or chargeback:

Your account, all associated staff/employee profiles, and scheduled task notifications will be immediately suspended or permanently terminated.
All customer data and task history may be permanently deleted.
The associated payment details, IP addresses, and identity records will be permanently blacklisted from our service and reported to fraud prevention registries.

6. Exceptional Technical Defect Circumstances

A refund or account credit may only be considered at the sole discretion of Viaminder and Paddle under the following strict conditions:

There is a verified, complete, and persistent platform-wide technical outage directly attributable to Viaminder's core infrastructure that prevents the system from functioning.
The issue was formally reported to [email protected] with complete diagnostic details within 48 hours of occurrence.
Our engineering team was unable to rectify or resolve the verified malfunction within fourteen (14) consecutive business days.

Note: Delivery failures caused by recipient email filtering, spam box classification, invalid/misconfigured email addresses, network downtime on the customer's end, or third-party email provider outages do not constitute a platform defect.

7. Pricing & Currency Adjustments

Prices are displayed in USD, EUR, or your local equivalent as determined by Paddle's localized checkout. Applicable Value Added Tax (VAT), Goods & Services Tax (GST), or sales taxes are calculated and collected by Paddle at checkout according to your jurisdiction.

Viaminder reserves the right to modify subscription fees upon reasonable advance notice. Any price changes will apply solely to subsequent billing cycles following formal notification.

8. Contact & Billing Support

If you have any questions regarding your invoice, subscription status, or payment receipts, please contact:

Viaminder Support: [email protected] or visit our Contact Page
Paddle Billing Support: Contact Paddle directly via your email purchase receipt or visit paddle.net for instant self-service receipt and charge lookups.